Refund policy

Return and Refund Policy

Last updated: October 12, 2026

At RexCrafts™, we want you and your little creators to be happy with your purchase. If something isn't right, we're here to help. Please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to applicable consumer protection laws.

To qualify for a return:

  • The item must be unused and in its original condition, where reasonably possible.

  • The product should include its original packaging, accessories, and components.

  • You must provide proof of purchase, such as your order confirmation or receipt.

If your product arrives damaged, defective, or incorrect, please contact us even if it does not meet the usual return conditions. We will assess the issue and help you find an appropriate solution.

2. How to Request a Return

To request a return, email us at support@rexcrafts.com with the following information:

  • Your order number.

  • The reason for the return.

  • Clear photographs or a short video if the item is damaged, defective, or incorrect.

Please wait for return instructions before sending any item back. Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@rexcrafts.com.

Please include your order number and supporting photographs or video. Depending on the circumstances and applicable law, we will arrange an appropriate solution, which may include a replacement, repair, or refund.

You will not be required to pay return shipping for an item confirmed to be damaged, defective, or incorrectly supplied, where we are responsible for the issue.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider and bank.

Unless otherwise required by law, original shipping charges and any return shipping costs for a change-of-mind return may be non-refundable.

5. Return Shipping

For change-of-mind returns, you may be responsible for the return shipping cost. We recommend using a tracked shipping service and keeping your proof of postage.

If the return is due to a confirmed defect, damage, or an error on our part, we will provide instructions for resolving the issue without charging you return shipping where required by applicable law.

6. Exchanges and Replacements

If you receive a damaged or defective product, contact us to discuss a replacement or another suitable resolution.

Exchanges are subject to product availability. If a replacement is unavailable, we will discuss the available options with you in accordance with applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@rexcrafts.com.

We will try to stop the order before it is processed or dispatched, but cancellation cannot be guaranteed once fulfillment or shipping has begun. Your statutory cancellation rights remain unaffected.

8. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for change-of-mind returns, including products that have been used beyond what is necessary to inspect them, or items damaged through misuse after delivery.

Nothing in this policy limits any mandatory consumer rights you may have.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment provider.

  2. Contact your card issuer, as processing may take additional time.

  3. Contact your bank if necessary.

If the refund still has not appeared, email us at support@rexcrafts.com, and we will help you check its status.

10. Consumer Rights

This policy does not exclude, restrict, or replace any rights or remedies available to you under the consumer protection laws applicable in your country.

Customers in the UK, EU, Australia, the United States, and other regions may have additional statutory rights, including cancellation, refund, repair, or replacement rights.

11. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

RexCrafts™ Customer Support
Email: support@rexcrafts.com

We're here to help make your RexCrafts™ experience as smooth and enjoyable as possible.