Shipping Policy

Last updated: October 12, 2026

At RexCrafts™, we want your shopping experience to be simple and enjoyable, from placing your order to receiving your product. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. During busy periods, promotional events, or unexpected operational delays, order processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

RexCrafts™ ships to the destinations available at checkout. Shipping availability may vary depending on the product and delivery address.

Please ensure that your shipping address is complete and accurate before placing your order. We may be unable to change the delivery address once an order has been processed or dispatched.

If your destination is not available at checkout, please contact us at support@rexcrafts.com.

3. Shipping Costs

Available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.

If free shipping is offered, the applicable conditions will be shown on our website or at checkout. Any additional shipping options or fees will also be displayed before payment.

4. Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier, and other factors.

Any delivery estimates shown at checkout or on our website are provided for guidance and are not guaranteed unless expressly stated otherwise. Delivery may take longer during public holidays, peak shopping periods, customs inspections, or unexpected carrier delays.

Your order may arrive earlier or later than the estimated delivery window.

5. Order Tracking

When tracking is available, we will send your tracking details to the email address provided at checkout.

Please allow some time after dispatch for the carrier's tracking page to display the latest information. Tracking updates may not appear immediately.

If your tracking information has not updated for an extended period or you need help locating your order, contact support@rexcrafts.com with your order number.

6. Customs Duties and Import Taxes

Depending on your destination, international orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by local authorities.

Responsibility for these charges depends on the shipping arrangement and applicable law. Where such charges are payable by the recipient, they are generally not included in the product price or shipping fee unless stated otherwise at checkout.

We recommend checking your local customs requirements before placing an international order.

7. Incorrect Shipping Addresses

Customers are responsible for entering a correct and complete shipping address when placing an order.

If you notice an error, contact us as soon as possible at support@rexcrafts.com. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs resulting from an incorrect address, failed delivery, or reshipment may apply where permitted by law and where disclosed appropriately.

8. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us so we can help investigate the shipment with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check your delivery location, mailbox, household members, neighbors, or local collection point where applicable.

We will review reported missing or delayed shipments and work with the relevant carrier where appropriate. Your rights and available remedies under applicable consumer protection laws remain unaffected.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@rexcrafts.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where appropriate. We will review the situation and explain the available next steps, which may include a replacement, refund, or another remedy required by applicable law.

Please also review our Return and Refund Policy for further information.

10. Split Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this happens, tracking information may be provided separately for each shipment when available. You will not be charged additional shipping fees beyond those disclosed and agreed to at checkout, except where you separately authorize an additional service or applicable law permits otherwise.

11. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@rexcrafts.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched. However, any applicable statutory cancellation, return, and refund rights remain unaffected.

12. Contact Us

If you have questions about shipping or delivery, please contact our support team:

Brand: RexCrafts™

Email: support@rexcrafts.com

Please include your order number in your message so we can assist you more efficiently.